Shipping & Returns
All orders are shipped within 1-2 business days unless otherwise noted.
Many of our pieces are custom made to order and require additional time to produce. Please note for these items the estimated production time will be listed on the product detail page.
MLE cannot be responsible for incorrect address information. Please ensure your recipient will be in town on the arrival day.
MLE cannot intercept and redirect packages once they have shipped.
MLE is not responsible for packages that are stolen or lost once MLE has received delivery confirmation from the carrier. If you are concerned about receiving an item, please select a Signature Confirmation upon delivery.
MLE offers free domestic ground shipping on all US orders via USPS. We also offer UPS Ground, UPS 2nd Day Air®, and UPS Next Day Air® for an additional fee.
For UPS 2nd Day Air® and UPS Next Day Air®, orders placed before 3PM ET Monday-Friday will ship out the same day as long as the piece is already made and in stock. Orders placed on Saturday and Sunday will be shipped out on Monday. If you need your item by a certain date, please include it as a special note with your order.
Your tracking information will be emailed to you as soon as your order ships.
MLE offers international shipping outside the US via DHL Express. Your tracking information will be emailed to you as soon as your order ships. Please note, you as the receiver are responsible for duties and taxes.
Returns & Exchanges
All MLE items are produced with the highest quality materials and are meticulously inspected prior to being shipped to their destination. We stand behind our designs and the quality of our products. We also want you to be happy with the pieces MLE has created for you!
In the unlikely event you are unsatisfied with your purchase, MLE will do our best to make it right. Within 14 days of the delivery date, you can exchange or return your item for a refund or store credit minus return shipping costs.
MLE does not cover shipping costs for returns or exchanges.
Items must not be washed, worn or damaged, with tags attached and original packaging. Item's packaging must be returned in the condition in which it was received. If any item's packaging components are missing or damaged, return will be subject to a $5 restocking fee.
Please contact us at firstname.lastname@example.org to start your return.
In the event your well-loved MLE piece needs a touch up, we will be happy to restore it for you in our studio. Contact us at email@example.com with photos and a description of your item.
Please note, it is the customer's responsibility to ship the item to MLE for repairs.